Shipping policy

Shipping Carriers

Furrbby utilizes FedEx, UPS, or USPS for deliveries.

U.S. Shipping Costs

Free shipping for orders over $50 on any of our products in the United States. (except AK, HI, and PR)

The shipping cost of delivery to AK, HI, and PR is $45 per item.

International Shipping

If you’re outside our standard shipping zones, please contact us at support@furrbby.com for information on shipping fees. We are actively working on expanding our worldwide distribution.

Order Processing and Cancellation

Orders typically ship within 2 business days from our warehouse in CA. Please refer to the product page for the exact shipping estimate.

Orders are not eligible for cancellations once shipped out.

Delivery Time

Delivery in the United States takes 3-7 business days depending on your location.

How to Track My Items?

You will receive an email with the tracking information after the order has been processed.

Damaged Packaging Due To Shipping

Please inspect the carton and physical product for any damage before accepting the shipment. If the product is damaged, please notify the inside sales team at support@furrbby.com to make other arrangements.

About Tax

For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are the recipient’s responsibility.